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Appointments
Book or cancel an appointment at Lister House Surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments for today or tomorrow (Monday to Friday)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. Please keep your phone with you as we may text or call you to offer an appointment, treatment or advice.
Ways to book
Extended access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Please keep your phone with you as we may text or call you to offer an appointment, treatment or advice.
Ways to book
- Request an appointment online
- Telephone: 01332 271 212
- Visit our practice
Home visits
Housebound patients who wish to book a home visit should call the surgery to be assessed.
Telephone: 01332 271 212.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Top tips for requesting an appointment
Do
- Only describe one problem per form
- Check the patient’s details are correct
- Explain the problem clearly and give relevant details
- Add photos if appropriate (e.g. rashes or skin problems)
- Keep your phone with you so we can contact you easily, we will try to call you twice before closing your request
Don't
- Put more than one problem on the same form
- Submit multiple forms about the same problem on the same day
Use your own details if the form is for someone else (e.g. your child) - Use rude or inappropriate language
- Send photos of intimate areas unless specifically requested by a clinician
Change or cancel an appointment
Please make every effort to keep your appointment. If you are unable to make it, please cancel it as soon as possible, using one of the methods below, so that it can be reallocated to another patient in need. Your help will avoid a significant waste of NHS resources and is much appreciated.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using our online service
- Phone us on 01332 271 212
Out of hours
Enhanced access
We may also offer some appointments during our extended hours.
- Monday to Friday, 6:30pm to 8pm, excluding bank holidays
- Saturday, 9am to 5pm
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Further appointment information
Use of Ambeint Scribe (AI) Technology during appointments
Our clinicians may ask you if they can use ‘ambient scribe’ technology to record your consultation using Heidi during your consultation. This will allow them to focus on listening to your concerns without having to type long lists of notes.
Your data will not be stored for any longer than it is needed to enter your medical record and clinicians must check the notes before saving them to ensure they are accurate.
You can decline the use of this technology at any point during your consultation and the clinician will not use it without your explicit consent.
Video appointments
If you have a condition or problem that we believe could be handled without seeing you in person, you may be asked whether you’d be happy to have an appointment online via a video link.
There are many reasons why patients can benefit from this method of appointment, including convenience, travel costs and busy schedules.
Video appointments also allow us to offer more appointments to our patients when our appointment rooms are full.
- If you have any concerns about your video consultation, please visit the the Accurx Website and FAQ.
- Please find a short video below explaining video appointments, how to use your smartphone or computer to access the link and the support which is available.